Terms Last Modified: 2024, January 16

This agreement is generated and confirmed by Innovveb Enterprise, operating under Sky Duck Digital Marketing Agency. By utilizing our services and accessing the information, resources, services, and products provided, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’).

We reserve the right to change this User Agreement from time to time without prior notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications.

1. Development

1.1 : The work will be performed at the developer’s office, or other Innovveb designated developer’s office.

1.2: No delays will be caused by the unavailability of the client’s technical and/or functional resources. If the client is unresponsive and feedback is not provided, Innovveb has the right to terminate the project upon notice, and no refund will be given.

1.3: All work-related issues must be communicated via e-mail. Calls and text messages after working hours will not be entertained. Urgent matters are to be sent to quack@skyduck.com.my.

1.4: The production of the website will be deemed completed upon launching the site on the Internet and making it accessible. The final payment is due 3 days before the launch of the website project.

1.5: Upon completion of the website, the client would be given Author access (applicable only for CMS) for blogging and content changes usage. For cPanel or admin access, Innovveb is not responsible for any errors caused by client configurations.

1.6: Any delay from the client may result in additional charges. Innovveb has the right to request compensation for extra working effort.

1.7: Quoted fees are “estimates.” The client is accountable for additional work, and additional payments may be required for changes.

1.8: Extra requests not related to paid services may incur additional charges.

1.9: The client must verify and sign off on the production and testing of the website within 10 business days of Innovveb’s notification of completion.

1.10: Upon the launch of the website, the client automatically agrees to the end product. Extra changes post-launch will incur additional costs.

1.11: Project Timeline: The development/design time is dependent on immediate and consolidated client feedback. Delays in feedback may lead to project timeline delays.

2. Termination/ Cancellation

2.1: This Agreement may be terminated by either party upon written notice if the other party breaches any material obligation. Innovveb may terminate immediately for non-payment, lack of cooperation, illegal activities, or client unresponsiveness.

2.2: Cancellation by the client will not result in any refund.

3. Intellectual Property

3.1: The client retains intellectual property rights of provided source material. Work product created by Innovveb remains the property and copyright of Innovveb.

3.2: Copy, website design, and images provided by Innovveb remain its copyright.

3.3: The client is responsible for providing copyright-compliant images.

4. Disclaimer

4.1: Project Timeline delays due to client feedback are not Innovveb’s responsibility.

4.2: No guarantee of search engine placement.

4.3: SEO results are not guaranteed unless subscribed to Innovveb’s SEO service.

4.4: The client provides site content; Innovveb uses dummy text until real content is provided.

4.5: No website launches on Fridays or 2 days before a public holiday.

4.6: Innovveb will fix post-launch bugs for 30 days. Client-induced issues may require compensation.

4.7: In case of Innovveb ceasing operations, related work product shall be delivered to the client.

4.8: Innovveb may subcontract work with client approval.

5. Hosting

5.1: Yearly cost covers hosting rental. Extra costs for software licenses or maintenance are additional.

5.2: Maintenance cost is optional; client non-subscription may result in issues.

5.3: Hosting fees do not cover domain name renewal.

5.4: Maintenance cost varies based on plugins and workload.

6. Indemnity

6.1: Customer shall indemnify and hold Innovveb harmless from any claims, damages, liabilities, costs, and expenses related to Innovveb’s work.

6.2: Client will reimburse Innovveb for legal fees and time spent responding to legal orders.

Read and Understood: Each Party acknowledges that it has read and understands this Agreement and agrees to be bound by its terms and conditions.